**Do not reply to this email, any questions or inquiries should be sent to Benita Coriano at assistant.deercreek@artemislifestyles.com ****
Dear Water Customers,
We would like to make all residents aware of some recent issues involving mailed bills and online bill payments through personal banking institutions.
Many residents are using their bank’s online bill pay service and assuming the payment is received by our office on the date selected through their bank. However, most banks issue and mail a physical paper check to our office. While the funds may be deducted from your account on the date you selected, the payment is not considered received until the check is mailed and postmarked.
Please keep the following in mind when using online bill pay:
- If you schedule payment on or after the due date, the payment may still arrive late because the bank mails a physical check.
- Our office goes by the postmark date on the envelope when determining if a payment was mailed on time.
- If you receive a late notice after using online bill pay, we recommend contacting your bank to obtain:
- The check number
- The date the check was actually mailed (not the deduction date from your account)
As a courtesy, we may waive a late fee one time due to mail delays or banking processing issues. However, repeated late payments caused by delayed online bill pay processing may not qualify for future waivers.
We have also experienced increased delays with standard mail delivery, including residents not receiving their monthly bills in a timely manner. Unfortunately, we have no control over postal service delays.
Please note:
- Bills are completed and emailed on the 10th of every month.
- Physical bills are mailed the following business day.
- Bills are always due on the 5th of the following month.
If you have not received your bill by the 20th of the month, please contact our office so we can provide an emailed copy or review your balance due with you.
To help avoid mail delays and late fees, we strongly recommend the following options:
- Sign up for emailed bills
- Enroll in automatic bank draft payments
Automatic deductions are processed in-house on the 1st of every month directly from your checking account. You will still receive a monthly bill for review, and the statement will indicate “Draft” on the bill.
If you would like to enroll in emailed billing and/or automatic deductions, please contact our office for assistance.
Thank you for your cooperation and understanding.
**Do not reply to this email, any questions or inquiries should be sent to Benita Coriano at assistant.deercreek@artemislifestyles.com ****
Benita Coriano
Community Supervisor /Notary Public/LCAM
Deer Creek RV Golf & Country Club, Inc.
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Office: (863) 424-2839, Option 4 Fax: (863) 424-3336
assistant.deercreek@artemislifestyles.com | www.artemislifestyles.com
Kissimmee | Champions Gate | Palm Coast
Kissimmee| Champions Gate|Palm Coast
