Dear Residents,
We want to make you aware that many accounts — nearly 100 — set up with Bill Pay are not yet showing payments received or processed. Based on the timing, we believe this is due to holiday-related mail delays.
Your account reflects a paper check, which indicates Bill Pay processing. Because so many residents are experiencing the same issue, we are hopeful that the delay is simply with the mail service and that payments will be posted soon.
If you would like, please check back in a week or two to see if your payment has posted. We will continue to monitor the situation and appreciate your patience as this resolves.
Thank you for your understanding and cooperation.
Do not reply to this email. Please send questions regarding this communication to Samantha Jewell at sjewell.pmdeercreek@artemislifestyles.com
